SCI Shared Resources LLC Visitation Assistant in Whittier, California
Overview & Responsibilities
Position Summary: Receive and provide general assistance and guidance to client families and guests as necessary. Provide administrative and support assistance to arrangement counselors during the arrangement conference. Duties to include: Data entry into HMIS software system; coordination with allied professionals as necessary; and other customer support as needed to aid in the customer experience during the at-need arrangement conference.
Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations.
Promptly and professionally, answer incoming calls and greet families, guests, or vendors. With an appropriate communication style, diplomatically screen callers or visitors and provide appropriate assistance or guidance in verbal and/or written form as needed. Provide viewing/service information, driving/walking directions to various chapels or interment locations. May direct visitors to location of restrooms, assist with beverages, or similar. May make copies and/or initiate faxes.
Receive deceased personal belongings from family. Prompt the family about special requests or return of particular belongings. Inventory personal belongings and log into HMIS software system. Package personal belongings and deliver to Quality Control. It is imperative that personal belongings are controlled precisely to procedures.
As requested by the Officiant or Ceremonial Director, assist with visitation room set-up including casket placement, casket viewing of deceased, floral arrangements,
As requested, assist with general set-up, serving, and clean up, as necessary, of chapel and food service areas.
Continually strive to improve through education and experience. Maintain a continuous development plan and make steady, ongoing progress toward skill enhancement
Project a favorable image of the company to promote its’ goals, and to enhance public recognition and acceptance of all its efforts
Report to work on time and maintain standard attendance
Perform duties as directed by Management.
Requirements & Qualifications
High School Diploma or equivalent
At least two (2) years reception, hospitality, or customer service experience
Basic PC skills with MSWord and Outlook as well as data entry into company software
Exhibit warmth and compassion during situations of emotional distress
Cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Excellent interpersonal relations skills exhibiting warmth, compassion, empathy and diplomacy under pressure
Current Hepatitis B vaccination (HBV)
CA Drivers’ License and good driving record; safely drive Company vehicles
Must be culturally astute in Asian memorializing.
Work mostly indoors and occasionally outdoors up to 40 hours per week and as needed, in all weather conditions, assisting with the arranging, coordination, and execution of ceremonial events for grieving families. The atmosphere can be heavy with grief and sad emotions. Incumbent must be able to work effectively in this atmosphere by not letting it affect his/her ability to provide the level of professional service that families expect. Must be able to remain positive, calm, and composed during stressful situations; and present a professional appearance at all times. Must work daily with interruptions and changing schedules; be able to work a flexible schedule, depending on business needs; work occasional evenings and/or weekends and holidays.
Work indoors and outdoors in all weather conditions; handle emotional situations with professionalism; be able to lift, pull, push up to approximately 75# (caskets, human remains) lift test will be administered; must be able to work with and around human remains.
Who we are. What we do.
We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.
Health benefits (medical, dental, vision, life)
401K Retirement Savings Plan with company match
Vacation and sick time
Funeral discounts, and more
SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com .
As used herein, “SCI” refers to Service Corporation International and its affiliated companies.
Equal Opportunity Employer, M/F/D/V
Associate Requisition ID Req.66278
# of Openings 1
Category (Portal Searching) Operations