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Job Information

SCI Shared Resources LLC Corporate - Workday HCM Technical Support Analyst in Houston, Texas

Overview & Responsibilities

The Workday HCM Technical Support Analyst in Houston, TX performs a full range of advanced activities that ensure the operational effectiveness and excellence of the corporate HR function. This role offers competitive pay with a work from home option (remote) for the right candidate with Workday HCM experience.

Analytical and technical responsibilities include:

  • Leads and supports HR and Payroll projects for enhancements, inquiries, errors and data issues. Assists team members and users with issues associated with Workday HCM by investigating problems and resolving or providing detailed recommendations on resolutions. Collaborates with business owners on HR and Payroll related integrations including the management of current integrations as well as the development and implementation of future integrations.

  • Identifies and understands issues, problems and opportunities. Recommends process improvements and innovative or alternative solutions. Provides advice and options on the best way to automate processes in the system.

  • Responsible for evaluating system upgrades and modifications, including identifying requirements, configuration, testing, and deployment. Provides system mass update support via EIBs for all functional areas of Workday HCM.

  • Gather, build, test and document requirements for Workday HCM, Payroll, Time Tracking, Absence, Benefits, and Talent Management. Effectively translates user requirements into technical specifications. Creates, modifies and supports a variety of standard and advanced reports. Provides advanced experience with the building, maintenance and documentation of calculated fields.

Core / Critical Competencies

Demonstrates a Commitment to Services Excellence, Trustworthiness and Integrity

  • Acts within and upholds the SCI Code of Conduct and Dignity Promise Standards and demonstrates corporate values

  • Is trusted by others; keeps commitments to others

Promote Innovation

  • Comes up with new ways to look at problems and processes in their work

Achieve Results

  • Works productively with minimal supervision; achieves work objectives in a timely manner

  • Works to resolve routine problems promptly and effectively

Display Adaptability

  • Is open to new and different ways to accomplish work

  • Responds positively and productively to new initiatives or changes in priorities

Communicate Effectively

  • Conveys facts and information clearly in written and spoken communications

  • Shares viewpoints and information openly and listens attentively to others’ ideas and suggestions

  • Communicates in a timely and effective manner with manager

Collaborate with Others

  • Proactively contributes to group objectives; volunteers to help others as needed

  • Welcomes ideas and input from others

Build Productive Relationships (Internal / External)

  • Relates to others in open and helpful manner; consistently treat others with respect

  • Maintains composure in challenging situations

Requirements & Qualifications


  • Completion of a Bachelor’s degree in Computer Science or a related field


  • A minimum of two (2) years of technical and operational knowledge of Workday HCM with strong configuration familiarity including complex calculated fields, custom objects, security, advanced & matrix report writing, core connectors and custom integrations

  • Hands on experience with Workday Studio is a plus

  • Understanding of SQL and relational database.

  • Advanced proficiency in Microsoft Excel

SCI Overview

Who we are. What we do.

We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

Benefits Options:

  • Health benefits (medical, dental, vision, life)

  • 401K Retirement Savings Plan with company match

  • Vacation and sick time

  • Tuition reimbursement

  • Funeral discounts, and more

SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at .

As used herein, “SCI” refers to Service Corporation International and its affiliated companies.

Equal Opportunity Employer, M/F/D/V

Associate Requisition ID Req.70034

# of Openings 1

Category (Portal Searching) Human Resources

Type Full-Time

Postal 77019

Source SCI